This Privacy Policy describes how Ixchel Apparel Company (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ixchelapparel.com (the “Site”) or otherwise communicate with us.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. 

We collect Personal Information directly from you when you: 

• Make a purchase: We collect your name, billing address, shipping address, payment information (including credit card numbers or third-party payment handles), email address, and phone number.
• Create an account: We collect your name, email address, and password.
• Contact us: We collect your email address and any information you provide in your communication.
• Sign up for marketing: We collect your email address or phone number for newsletters and SMS updates.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use the Personal Information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

• Communicate with you;
• Screen our orders for potential risk or fraud;
• Provide you with information or advertising relating to our products or services (when in line with the preferences you have shared with us);
• Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

   

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

• Service Providers: We use third-party platforms (such as Shopify) to power our online store.
• Payment Processors: We use secure third-party payment gateways (like Stripe or PayPal) to process payments. We do not store your full credit card details on our own servers.
• Analytics: We use Google Analytics to help us understand how our customers use the Site.
• Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, beacons, and similar technologies to enhance your experience. These allow us to remember your preferences and understand how you use our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. YOUR RIGHTS (GDPR & CCPA)

Depending on where you live, you may have certain rights regarding your personal information:

• Access/Portability: The right to request copies of your personal information.
• Correction: The right to request that we correct any information you believe is inaccurate.
• Deletion: The right to request that we erase your personal information, under certain conditions.
• Opt-out: The right to opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.

To exercise these rights, please contact us at info@ixchelapparel.com.

6. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. MINORS The Site is not intended for individuals under the age of 16. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

8. SECURITY

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

9. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

Ixchel Apparel Company Email: info@ixchelapparel.com
Location: Buffalo, NY, USA
Website: https://ixchelapparel.com/